QUALITY MANAGEMENT - AN INTRODUCTION

Code No: 499

Video Running Time: 20 minutes

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A replacement pump arrives on board only minutes before the vessel is due to sail; but when it is needed to keep the ship underway, it turns out to be the wrong part. A serious situation has arisen which could have been averted if procedures had been correctly followed. So opens this video.

Many owners and managers are today introducing audited quality management schemes as a guarantee of service to customers.

The video is aimed at sea staff to help them to understand why the move to quality management is needed and explains how it will affect operational procedures on board and contacts with their office, agents and suppliers. Quality manuals are seen being introduced on board and all the sea staff are fully briefed and any problems ironed out. The principles and expected benefits are explained. Quality Management encompasses all facets of shipboard operation; not just the obvious ones such as spares ordering. The video tries to minimize the feelings of apprehension which can arise with the introduction of quality management schemes.

It emphasises that quality management is a team effort between the sea staff as well as between ship and shore at all levels.